Privacy Policy

This Privacy Policy explains how Panda Casino may collect, use, store and share information when you visit our website, create an account, use our services or contact support. It also explains the choices available to you regarding your personal information. We aim to handle information responsibly, transparently and only for appropriate business, legal and service-related purposes.

Panda Casino operates under a Curacao gaming licence, providing a regulated framework for its player accounts, game integrity, and transaction security.

About this Privacy Policy

This policy applies to information connected with your use of Panda Casino, including information provided during registration, account verification, gaming activity, payments, promotions, customer support conversations and visits to our website. It is intended for players in Australia and should be read together with any relevant terms and conditions or responsible gambling information published on the website.

Personal information means information that identifies you or could reasonably be linked with you. The information we handle depends on how you use the website and the services available to you. You may choose not to provide some information, but this may prevent us from opening or maintaining an account, processing a transaction, completing verification, responding to a request or providing particular features.

We may update this policy from time to time to reflect changes to our services, technology, legal responsibilities or information-handling practices. The current version will be made available on this page. Where a change is important, we may provide a notice through the website or another suitable communication channel.

Information we handle and why

The categories of information described below are typical examples and may not all apply to every player. We collect information directly from you, automatically through your use of the website, and where reasonably necessary from service providers or other lawful sources.

Account and contact details

Your name, date of birth, residential details, country of residence and contact information supplied during registration or account management.
Login information, account preferences, communication choices and records of requests made to customer support.
Information about your use of the account, including gaming activity, deposits, withdrawals, bonuses or other account-related interactions where applicable.

This information is used to create and administer your account, provide the services you request, communicate with you, respond to questions, maintain account security and keep our records accurate. It may also help us understand service performance and identify unusual activity.

Verification and security information

Identity or age verification details and copies or images of documents submitted for verification.
Information needed to assess account security, prevent impersonation, detect fraud, investigate suspicious activity and protect players and the website.
Records of verification checks, security reviews, account restrictions and relevant communications.

Verification information is handled to confirm that an account is being used by the appropriate person and that the services are being accessed appropriately. We may use automated tools or specialist service providers for some checks. These checks can result in a request for more information or a delay in completing an account-related action while information is reviewed.

Payment and transaction information

We may handle records about deposits, withdrawals, purchases, refunds, account balances, payment status and transaction history. Payment information may be processed through payment providers or other specialist partners. We use transaction records to process requested payments, reconcile accounts, investigate disputes, detect fraud, provide support and meet record-keeping obligations.

Device, usage and cookie information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, general location information, pages visited, dates and times of access, referral information and interaction data. This information helps us operate the website, maintain security, diagnose technical issues, understand how features are used and improve the player experience.

How information may be used and shared

We use personal information for purposes connected with operating Panda Casino and providing the services you request. These purposes may include opening and managing accounts, confirming identity and age, processing payments, providing customer support, administering promotions where applicable, maintaining accurate records, preventing fraud and protecting the security and integrity of the website.

To communicate with you about your account, transactions, verification requests, security matters, service updates and support enquiries.
To monitor and investigate activity that may be unlawful, fraudulent, abusive or contrary to the website terms.
To meet legal, compliance, accounting, audit, dispute-resolution and other record-keeping responsibilities that apply to our services.
To analyse website performance, test improvements, resolve errors and develop safer or more useful features.
To send marketing communications where permitted and where you have provided the relevant consent or otherwise have a lawful basis to receive them.

We may share information with service providers that help us run the website and support our operations. These may include hosting and technology providers, payment and transaction partners, identity and verification providers, fraud-prevention services, customer support tools, professional advisers and parties involved in resolving a dispute. They are expected to handle information for authorised purposes and with appropriate safeguards.

Information may also be disclosed when reasonably necessary to protect the rights, safety, property or security of players, Panda Casino or others; to investigate suspected wrongdoing; to enforce applicable terms; or to respond to a valid legal or official request. We do not treat personal information as a product for unrestricted sale.

Some service providers may process information using systems located in another country. Where this occurs, we take reasonable steps to require suitable handling and security arrangements, subject to the circumstances and requirements that apply to the relevant processing.

Security, storage and retention

We use reasonable technical, administrative and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security procedures, monitoring, encryption or similar safeguards where appropriate. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should protect your login details and contact us promptly if you believe your account has been compromised.

Access to personal information is limited to people and service providers who need it for an authorised purpose. We aim to keep information accurate and relevant, and we may ask you to provide updated details or further documents when necessary to maintain account security or complete verification.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and support records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in the immediate removal of every record.

When information is no longer required, we may securely delete it, anonymise it or place it beyond active use, subject to technical, legal and operational considerations. Back-up copies may remain for a limited time while normal back-up processes operate.

Your privacy rights and requests

You can contact us about the personal information connected with your Panda Casino account. To make a privacy request, email support@pandacasino.click. Please use an email address linked with your account where possible and describe your request clearly. We may need to verify your identity before providing information or making changes, so that personal information is not disclosed to the wrong person.

Access: You can ask for access to personal information we hold about you and, where appropriate, information about how it is used or disclosed.
Correction: You can ask us to correct information that is inaccurate, incomplete, out of date or misleading. You may also be able to update some details through your account.
Deletion: You can ask us to delete personal information where it is no longer needed or where deletion is otherwise appropriate. This request may be limited by legal, security, dispute, payment or record-keeping requirements.
Withdrawal of marketing consent: You can ask us to withdraw your consent to marketing communications at any time. You may also use an unsubscribe option in a marketing message where one is provided.

Withdrawing marketing consent does not affect processing that took place lawfully before the withdrawal. It also does not stop essential service communications, such as messages about account security, verification, transactions, important changes or support matters. If you believe information has been handled incorrectly, you can contact us using the same email address and explain your concern so it can be reviewed.

We aim to respond to valid requests within a reasonable period. The timing and outcome may depend on the nature of the request, the information involved, identity checks and any legal or operational limits that apply. We may ask for clarification where needed to protect your information and provide an accurate response.

Cookies and website technologies

Panda Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support account security, understand website usage and improve services. Some cookies are necessary for core features, while others may help with analytics, performance or communications. The types and duration of cookies may change as the website develops.

You can manage, restrict or delete cookies through your browser settings. If you disable necessary cookies, some account functions or website features may not work correctly. Browser settings can also affect whether preferences are remembered, so you may need to make your choices again after clearing cookies or using another device.

If you have questions about this Privacy Policy or want to exercise your access, correction, deletion or marketing-consent rights, contact support@pandacasino.click. Please do not send payment passwords or unnecessary sensitive information in an email. We may request information through an appropriate secure process when it is needed to verify your identity or complete your request.